Delivery and Returns

Deliveries

UK mainland

Deliveries to UK mainland post code areas are free of charge and are only processed/delivered Monday to Friday, excluding public holidays.

When you place an order with us you will receive an order confirmation email, following which we will send your goods within 3 – 5 working days. If your order is placed over a weekend or on a public holiday, it will not be processed until the next working day.

If any of the goods ordered are out of stock we will send you an email to advise you of this and of the expected delivery date.

We send our products using Royal Mail, FedEx, Parcel Force, DHL and DPD; however we may change this from time to time.

Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight

Delivery to these areas is charged as extra depending on the weight of the item you are purchasing. Please contact us at info@evotechairquality.co.uk for a delivery cost.

Other Countries

Currently we only supply within the UK.



Refunds

14-Day Free Return Policy

Any unopened or unused product can be returned free of charge for a full refund within 14 days of receiving your order. After 14 days from receipt of your order, unfortunately we can not offer you a refund, return or exchange.

To be eligible for a refund, return or exchange, your product must be unopened, unused and in the same condition as you received it. Unfortunately, for health and safety reasons, we cannot offer refunds or exchanges on replacement filters if the plastic bag surrounding the filter has been opened.

To start the return process for your order, please email returns@evotechairquality.co.uk providing the following information:

  • Reason for return
  • Date of order
  • Order number

We will then send you a pre-paid carrier label to enable you to return your product back to us free of charge. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and we will automatically apply a credit to your original method of payment within 14 working days from the day we received your returned product.

There may be certain situations whereby we regrettably cannot accommodate a return or provide a full refund. For example, in respect of hygiene, we cannot offer a full refund for items that are incomplete, not in original condition, damaged, have been opened, used or have missing parts.

Returning Faulty Products Within 30 Days

If your product develops a fault within the first 30 days of delivery, we will repair, replace, or refund it for you. If the item is not found to be faulty, you will be charged to have the item returned to you.

To start the return process for faulty goods, please email returns@evotechairquality.co.uk providing the following information:

  • Description of fault / issue
  • Date of order
  • Order number

We will then send you a pre-paid carrier label to enable you to return your product back to us free of charge. Once your faulty product is received and inspected, we will send you an email to notify you that we have received your item.

We will then either replace or repair your product, or refund your payment when:

  • The product you purchased is confirmed to be faulty
  • The product is returned complete, together with any accessories in the original box and packaging

Returning Faulty Products After 30 Days

All our products have a minimum of twelve months guarantee. Therefore if your product develops a fault after 30 days of delivery and is still within the manufacturer's warranty period, we will repair or replace it for you under the terms of the guarantee. If the item is not found to be faulty, you will be charged to have the item returned to you.

To start the return process for faulty goods, please email returns@evotechairquality.co.uk providing the following information:

  • Description of fault / issue
  • Date of order
  • Order number

We will then send you a pre-paid carrier label to enable you to return your product back to us free of charge. Once your faulty product is received and inspected, we will send you an email to notify you that we have received your item.

We will then either replace or repair your product, or refund your payment when:

  • The product you purchased is confirmed to be faulty
  • The product is returned complete, together with any accessories in the original box and packaging

Please note that we are not able to repair or replace products, or refund payments for faults caused by accident, neglect or misuse.