Here is a step-by-step guide:

1. You will receive an invitation email to setup your Airthings Business Account when you purchase an Airthings Space Hub. Set up your account using the on screen instructions. If you do not receive this (check your spam folder), please contact info@evotechairquality.co.uk.
2. Log onto dashboard.airthings.com. In the menu on the left, go to buildings and add your building(s) and device(s). For more details about this, read this article.
3. Follow the on-screen instructions to register your Hub(s) which should be done first, best practice is to name them with the room number / name where they are going to be installed.
4. Remove your Airthings Space Hub from its box, connect the power supply into a suitable mains power outlet, following which the green cloud icon on the Hub will be lit. The Hub(s) will now connect to the Airthings Cloud and download any firmware updates available.
5. Now register your Airthings sensor(s) in the dashboard. It can be helpful to put a label on them to identify the rooms where they are going to be installed (don't remove the battery tab on the sensor just yet!). For more details about this, read this article.
6. Bring the sensors to the rooms where you want to install them, remove the battery tab, and install them as required. For more details about this, read this article.
7. Wait up to 8 hours for the devices to connect to the Hubs and to start sending data to the Airthings Business Dashboard.
8. If the device has not registered on the Dashboard then remove the batteries from the device, and replace them after a few minutes to reset the device. Wait a further 8 hours for the device to connect to the Dashboard.

The Hub has 3 lights and they all need to light up:

See the Airthings for Business Setup Guide for more information: https://www.airthings.com/business/setup

Good to know:

• The Airthings Space Hub can manage up to 30 devices, but we recommend maximising at 25 devices to ensure a robust network.
• It will take 7 days for the PM, TVOC, CO2 and Radon sensors to self-calibrate. During these 7 days, it should be allowed a best-case scenario (i.e. building is empty)

Place your Hub:

• central to where you intend to place your sensor(s) to ensure best connectivity
• position near a mains power outlet
• place on a flat surface like a desk, table or cupboard top; or
• fix on a wall using a screw for permanent fitting, or use the included 3M adhesive strips

The communication protocol between Airthings sensors and the Airthings Space Hub is called SmartLink, which is a proprietary protocol designed by Airthings to ensure long range communication with a low power consumption footprint.

The frequency band, depending on the geographic location (due to local regulatory bodies such as FCC and ETSI), based on IEEE 802.15.4g with FHSS, 50kbps is:

• 865-895MHz (EU/ETSI)
• 902-924MHz (US/FCC)

Long range indoor connectivity is typically reliable through 3 thick concrete walls/floors or 10 drywalls in an office building (>1km Line of Sight). Robust link down to received signal strength indication (RSSI) of -90 dBm

Watch the Airthings Business Dashboard Demo at https://www.youtube.com/watch?v=RTbdchZGKeI

The Airthings for Business ecosystem is a SaaS (software as a service) solution, offering users continued system developments and functionality, user support, ongoing cloud connectivity and data storage, and device firmware updates. This is a free service with no charge or license required.

Here are some simple steps to take:

1. Check the power lead / adaptor is correctly installed and working
2. Reset the hub by disconnecting the power and then reconnecting it
3. See the latest troubleshooting guidance from Airthings at https://help.airthings.com/en/collections/2024857-airthings-for-business#troubleshooting
4. Contact us for further help at info@evotechairquality.co.uk

Your Hub comes with a full 12 month warranty. Therefore if it develops a fault within this period we will repair or replace it for you under the terms of the guarantee. If the item is not found to be faulty, you will be charged to have the item returned to you.

To start the return process for faulty goods, please email returns@evotechairquality.co.uk providing the following information:

• Description of fault / issue
• Date of order
• Order number

We will then send you a pre-paid carrier label to enable you to return your product back to us free of charge.  Once your faulty product is received and inspected, we will send you an email to notify you that we have received your item.

We will then either replace or repair your product, when:

• The product you purchased is confirmed to be faulty
• The product is returned complete, together with any accessories in the original box and packaging

Please note that we are not able to repair or replace products for faults caused by accident, neglect or misuse. 

UK mainland

Deliveries to UK mainland post code areas are free of charge and are only processed/delivered Monday to Friday, excluding public holidays.

When you place an order with us you will receive an order confirmation email, following which we will send your goods within 3 – 5 working days. If your order is placed over a weekend or on a public holiday, it will not be processed until the next working day.

If any of the goods ordered are out of stock we will send you an email to advise you of this and of the expected delivery date.

We send our products using Royal Mail, FedEx, Parcel Force, DHL and DPD; however we may change this from time to time.

Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight

Delivery to these areas is charged as extra depending on the weight of the item you are purchasing. Please contact us at info@evotechairquality.co.uk for a delivery cost.

Other Countries

Currently we only supply within the UK.

14-Day Free Return Policy

Any unopened or unused product can be returned free of charge for a full refund within 14 days of receiving your order. After 14 days from receipt of your order, unfortunately we can not offer you a refund, return or exchange.

To be eligible for a refund, return or exchange, your product must be unopened, unused and in the same condition as you received it. Unfortunately, for health and safety reasons, we cannot offer refunds or exchanges on replacement filters if the plastic bag surrounding the filter has been opened.

To start the return process for your order, please email returns@evotechairquality.co.uk providing the following information:

• Reason for return
• Date of order
• Order number

We will then send you a pre-paid carrier label to enable you to return your product back to us free of charge. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and we will automatically apply a credit to your original method of payment within 14 working days from the day we received your returned product.

There may be certain situations whereby we regrettably cannot accommodate a return or provide a full refund. For example, in respect of hygiene, we cannot offer a full refund for items that are incomplete, not in original condition, damaged, have been opened, used or have missing parts.

Just email our team at info@evotechairquality.co.uk